TERMS OF SERVICE

Last Updated: July 26, 2026

IMPORTANT NOTICE

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE BOOKING OR USING ANY SERVICES PROVIDED BY HOLIDAY CLEANING SERVICE. THESE TERMS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND RESPONSIBILITIES, INCLUDING PROVISIONS REGARDING DISPUTE RESOLUTION, LIMITATION OF LIABILITY, AND OTHER LEGAL MATTERS.

“Because good people like you deserve service from good people like us”

Holiday Cleaning Service
“Clean Spaces. Better Places.”

Section 1 – Introduction and Acceptance of Terms

Welcome to Holiday Cleaning Service (“Holiday Cleaning Service,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern every cleaning service, estimate, recurring service, and related work we provide to our residential and commercial customers throughout Los Angeles, California and surrounding service areas.

By requesting an estimate, scheduling an appointment, making payment, or allowing us to perform services at your property, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

These Terms constitute the complete agreement between Holiday Cleaning Service and the customer (“Customer,” “Client,” “you,” or “your”) unless otherwise modified by a written agreement signed by both parties.

Section 2 – Estimates, Quotes and Scheduling

All estimates provided by Holiday Cleaning Service are offered free of charge unless otherwise stated.

Quotes are based upon the information provided by the customer, including the size, condition, accessibility, and requested scope of work. Because every property is unique, all estimates are considered preliminary until our cleaning professionals arrive at the property.

If our team discovers conditions that substantially increase the amount of labor, time, staffing, equipment, or supplies required to complete the requested services, we reserve the right to adjust the quoted price before continuing work.

Examples include, but are not limited to:

Excessive dirt, grease, or buildup
Heavy pet hair or pet waste
Biohazard conditions
Hoarding conditions
Excessive clutter
Undisclosed construction dust
Pest infestations
Additional rooms or services not included in the original estimate

If additional charges become necessary, we will explain the reason for the adjustment and obtain your approval before performing any work outside the original scope.

Quotes generally remain valid for thirty (30) days unless otherwise specified.

Appointment dates and arrival times are estimates only. Although we strive to arrive on time, weather conditions, traffic, emergencies, previous appointments, employee illness, and other unforeseen circumstances may occasionally require delays or rescheduling.

If scheduling changes become necessary, we will make every reasonable effort to notify you as soon as possible.

Section 3 – Performance of Services

Holiday Cleaning Service agrees to perform only the services specifically listed in your approved estimate, invoice, work order, or service agreement.

Any services not listed are excluded unless approved in writing before or during the appointment.

Our cleaning professionals perform services according to industry standards using commercially accepted cleaning methods, products, and equipment.

We reserve the right to assign any qualified employee or cleaning team to perform your scheduled services. Requests for specific cleaners will be accommodated whenever reasonably possible but cannot be guaranteed.

Property Access
Customers are responsible for providing safe and timely access to the property.
If our team cannot gain access upon arrival, a lockout or trip charge may apply.
If access delays significantly reduce the available cleaning time, the appointment may still be billed according to the original reservation.

Customer Presence
Customers are welcome to be present during the cleaning; however, it is not required.
If you are unavailable at the completion of service, the work will be considered accepted once our team leaves the property unless concerns are reported within the timeframe described in our Satisfaction Guarantee.

Other Contractors
Holiday Cleaning Service cannot guarantee cleaning results when unrelated contractors, movers, painters, maintenance personnel, flooring installers, or other workers are performing work simultaneously.
Their activities may create dust, debris, footprints, or other conditions outside our control.

Scope Exclusions
Unless specifically included in your estimate, standard cleaning services do not include:

Washing walls
Exterior windows
Pressure washing
Roof or gutter cleaning
Garage organization
Mold remediation
Hazardous waste removal
Biohazard cleanup
Pest removal
Tile grout restoration
Caulking repair
Appliance repair
Carpet repair
High-reach cleaning requiring ladders beyond two steps
Exterior building cleaning

Additional specialty services may be available for an additional fee.

Safety
Our employees reserve the right to refuse any task that presents an unreasonable safety risk, health hazard, structural concern, or condition prohibited by company policy or applicable law.

Holiday Cleaning Service will always perform services in accordance with applicable federal, state, and local laws and will maintain appropriate business licensing and insurance required to operate within California.

Section 4 – Pricing, Payment & Service Options

Holiday Cleaning Service offers several service options to meet the needs of residential and commercial clients.

Flat-Rate Services
Most cleaning appointments are priced as a flat-rate service based on the estimated size, condition, and scope of work. Flat-rate pricing is calculated using factors that include, but are not limited to, square footage, number of rooms, level of cleaning required, accessibility, and any specialty services requested.

If the actual condition of the property differs substantially from the information provided during booking, additional charges may apply with your approval before work continues.

Hourly Services
Certain cleaning projects may be billed on an hourly basis.

Hourly services are billed in 15-minute increments after the first hour. Our team will complete as much work as reasonably possible within the purchased time. Because every property is different, Holiday Cleaning Service cannot guarantee completion of every requested task during an hourly appointment.

If additional time is requested while our team is still on-site, and scheduling permits, extra cleaning time may be purchased at the current hourly rate.

Recurring Cleaning Services
We offer recurring cleaning schedules, including:

Weekly
Bi-weekly
Every four weeks
Monthly

Recurring services help maintain consistent cleanliness while providing preferred scheduling and, when applicable, discounted pricing.

Recurring appointments continue until canceled by either party in accordance with these Terms.

Holiday Cleaning Service reserves the right to modify recurring pricing upon reasonable advance notice should labor costs, material costs, or service requirements significantly change.

Section 5 – Deposits

Certain services may require a deposit to reserve your appointment.

Deposits may be required for:

Deep cleaning
Move-in and move-out cleaning
Commercial projects
Large residential projects
Same-day or emergency scheduling
Multi-day services

Unless otherwise agreed in writing, approved deposits are applied toward your final invoice.

Deposit amounts and payment deadlines will be communicated before your appointment is confirmed.

Failure to pay a required deposit may result in cancellation of the reservation.

Section 6 – Payment Terms

Payment is due immediately upon completion of service unless other written arrangements have been made.

Holiday Cleaning Service accepts approved payment methods including:

Credit cards
Debit cards
Zelle
Cash
Other approved electronic payment methods

Returned payments, declined cards, or failed electronic transfers may be subject to a reasonable administrative fee as permitted by California law.

Invoices remaining unpaid beyond their due date may incur applicable late fees or interest where permitted by law, and may be referred to a collection agency if reasonable collection efforts are unsuccessful.

Customers agree to provide accurate billing information and to promptly update any changes to payment methods.

Section 7 – Cancellations, Rescheduling & No-Show Policy

We understand that schedules change.

To help us serve all customers efficiently, we ask that cancellations or rescheduling requests be made at least 24 hours before your scheduled appointment.

Cancellation More Than 24 Hours Before Service
Appointments canceled at least 24 hours in advance will not incur a cancellation fee unless a non-refundable deposit was previously disclosed and agreed upon.

Cancellation Within 24 Hours
Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service price, depending on staffing commitments and lost scheduling opportunities.

Same-Day Cancellation
If our team has already been dispatched or arrives at the property before the appointment is canceled, a trip charge or service fee may apply.

No Access / Lockout
If our team cannot access the property due to locked doors, unavailable keys, incorrect access codes, aggressive pets, or similar circumstances, the appointment may be treated as a late cancellation and applicable fees may apply.

Section 8 – Satisfaction Guarantee

Customer satisfaction is one of our highest priorities.

If you believe an area included in your original service was missed or not cleaned to a reasonable professional standard, please notify Holiday Cleaning Service within 48 hours of service completion.

Whenever reasonably possible, we will return to inspect the concern and re-clean the affected areas at no additional labor charge.

Our Satisfaction Guarantee does not apply to:

Areas not included in the original booking
Conditions caused after our team leaves
Permanent stains or damage
Wear and tear
Mold
Rust
Hard-water stains
Paint damage
Odors
Pest infestations
Existing property damage

Refunds are not guaranteed. Holiday Cleaning Service reserves the right to inspect and, when appropriate, correct any service issue before issuing any partial refund or service credit.

Nothing in this Satisfaction Guarantee limits any rights provided to consumers under applicable California law.

Section 9 – Safety, Property Conditions & Customer Responsibilities

Holiday Cleaning Service is committed to maintaining a safe working environment for both our employees and our customers. We reserve the right to refuse or discontinue service if conditions at the property present an unreasonable health or safety risk.

Examples include, but are not limited to:

Biohazard materials, including bodily fluids or hazardous waste
Active pest infestations, including bed bugs, fleas, cockroaches, or rodents
Mold or suspected hazardous substances requiring professional remediation
Unsafe electrical conditions
Structural hazards
Aggressive or unsecured animals
Any condition that places our staff at unreasonable risk

If unsafe conditions are discovered after our team arrives, service may be suspended or canceled. Any applicable trip charge or cancellation fee may still apply.

Customer Responsibilities

To help us provide efficient, high-quality service, customers agree to:

Provide safe and legal access to the property
Ensure utilities such as electricity and running water are available during the appointment
Secure pets or notify us of any animals on the property
Inform us of fragile, antique, specialty, or high-value items requiring special care
Disclose any conditions that could affect cleaning, including recent construction, flooding, pest activity, or hazardous materials

Failure to disclose known conditions may limit our ability to complete the service safely.

Section 10 – Property Conditions & Scope Limitations

Holiday Cleaning Service uses professional cleaning products and methods designed for residential and commercial environments. However, cleaning cannot reverse normal wear and tear or repair damaged materials.

We cannot guarantee removal of:

Permanent stains
Paint damage
Rust
Hard water deposits
Mineral buildup
Smoke damage
Mold or mildew staining
Sun fading
Pet damage
Odors embedded in flooring, drywall, or furnishings

Cleaning may improve these conditions but cannot guarantee complete restoration.

If additional restoration services are recommended, we will advise you before continuing.

Section 11 – Damage Claims

Although every reasonable precaution is taken while performing services, accidents can occasionally occur.

If you believe damage occurred during your appointment, you must notify Holiday Cleaning Service within 48 hours of service completion.

Claims should include:

A description of the alleged damage
Photographs when available
The approximate value of the item
Any supporting documentation if requested

Holiday Cleaning Service reserves the right to inspect the alleged damage before determining responsibility.

We are not responsible for damage resulting from:

Pre-existing defects
Loose fixtures
Improper installations
Normal wear and tear
Manufacturer defects
Age-related deterioration
Improperly secured décor or shelving
Delicate surfaces that were not disclosed before service

Nothing in these Terms limits liability where prohibited under applicable California law.

Section 12 – Personal Property & Valuables

Customers are responsible for securing cash, jewelry, firearms, prescription medications, collectibles, family heirlooms, confidential documents, and other valuables before service begins.

Although our employees exercise great care while cleaning, Holiday Cleaning Service is not responsible for the loss or damage of valuables that were left unsecured or not disclosed before service.

If an item requires special handling or should not be cleaned with standard cleaning products, customers must clearly identify that item before work begins.

Section 13 – Pets

We love pets and strive to work safely around them whenever possible.

Customers are responsible for ensuring pets do not interfere with our employees’ ability to safely perform services.

If an animal becomes aggressive or prevents safe completion of the appointment, Holiday Cleaning Service may suspend or terminate service until the situation is resolved.

Holiday Cleaning Service is not responsible for pets that escape due to doors being opened during normal cleaning activities if customers failed to properly secure the animal beforehand.

Section 14 – Move-In, Move-Out & Vacant Property Services

Move-in and move-out cleaning services are designed to prepare a property for occupancy or turnover.

Customers are responsible for ensuring:

Utilities remain active during the appointment
The property is vacant unless otherwise agreed
Access is available for the duration of the service
Personal belongings have been removed unless included in the agreed scope of work

If additional cleaning is required because furniture, construction debris, excessive trash, or personal belongings remain on-site, additional charges may apply with customer approval.

If access to the property is no longer available after completion of the service, our Satisfaction Guarantee will be considered fulfilled once the work has been completed according to the approved scope of work.

Section 15 – Commercial Cleaning Services

Commercial cleaning schedules, frequencies, staffing, and service specifications will be outlined in each customer’s estimate or service agreement.

Holiday Cleaning Service will make every reasonable effort to provide consistent personnel, quality control, and reliable scheduling.

Commercial clients agree to provide safe access to all authorized work areas and to promptly report any concerns so they can be addressed.

Either party may terminate recurring commercial services in accordance with the written agreement or with reasonable advance notice when no separate agreement exists.

Section 16 – Customer Reviews & Opportunity to Resolve Concerns

Holiday Cleaning Service values customer feedback and encourages honest reviews based on your experience.

If you are dissatisfied with any aspect of our service, we respectfully ask that you contact us directly before posting a public review so we have the opportunity to investigate and, when appropriate, correct the issue.

Whenever reasonably possible, we request that customers allow us up to 72 hours after receiving written notice to inspect the concern and, if necessary, perform corrective cleaning covered under our Satisfaction Guarantee.

Nothing in these Terms is intended to restrict or prohibit any rights protected under applicable law, including your right to provide truthful reviews or opinions regarding our services.

Section 17 – Employee Non-Solicitation

Holiday Cleaning Service invests significant time and resources in recruiting, training, and retaining qualified employees and independent contractors.

During the period that we provide services to you and for twelve (12) months following your most recent service, you agree not to knowingly hire, employ, or directly contract with any Holiday Cleaning Service employee or contractor whom you became acquainted with through our company without our prior written consent.

If you wish to hire one of our employees directly, please contact us to discuss an appropriate placement arrangement.

Nothing in this section is intended to restrict lawful employment rights under California law.

Section 18 – Photography Authorization

To document the quality of our work, Holiday Cleaning Service may take photographs before and after cleaning services.

These photographs may be used for:

Quality control
Training
Insurance documentation
Marketing and advertising
Social media
Our website

Whenever practical, photographs will focus on the cleaned areas rather than personal belongings.

If you prefer that photographs not be used for marketing purposes, please notify us in writing before your scheduled appointment. We will honor reasonable privacy requests whenever possible.

Section 19 – Intellectual Property

All logos, trademarks, slogans, photographs, website content, graphics, documents, and marketing materials created by or for Holiday Cleaning Service remain the exclusive property of Holiday Cleaning Service unless otherwise stated.

No portion of our branding, advertising, website, or materials may be copied, reproduced, distributed, or used without our prior written permission.

Section 20 – Privacy

Holiday Cleaning Service respects your privacy.

Information collected during scheduling or service may include your name, address, telephone number, email address, payment information, and service history.

We use this information solely to:

Schedule appointments
Provide requested services
Process payments
Communicate regarding appointments
Improve customer service
Comply with legal obligations

We do not sell customer personal information to third parties.

Section 21 – Disclaimer of Warranties

Holiday Cleaning Service performs all services in a professional manner consistent with generally accepted industry standards.

Except where prohibited by law, our services are provided “as is” and “as available.” We make no guarantee that every stain, odor, buildup, discoloration, or cosmetic defect can be completely removed.

Cleaning services improve cleanliness but do not restore damaged materials to new condition.

Section 22 – Limitation of Liability

To the fullest extent permitted under California law, Holiday Cleaning Service shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to the services provided.

Our total liability for any claim relating to a specific service appointment shall not exceed the amount paid by the customer for that appointment, except where a greater recovery is required by applicable law.

Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any liability that cannot legally be limited under California law.

Section 23 – Indemnification

To the extent permitted by law, each party agrees to defend, indemnify, and hold harmless the other party from claims, losses, damages, liabilities, costs, and reasonable attorney’s fees arising from that party’s negligence, misconduct, or breach of these Terms.

Section 24 – Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of California without regard to conflict-of-law principles.

The parties agree to make a good-faith effort to resolve any dispute through informal discussion before initiating legal proceedings.

If a dispute cannot be resolved informally, the parties may agree to participate in mediation before pursuing litigation.

Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located in Los Angeles County, California, unless another venue is required by applicable law.

Section 25 – General Provisions

These Terms constitute the complete agreement between Holiday Cleaning Service and the customer regarding the services provided.

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

Failure by Holiday Cleaning Service to enforce any provision shall not constitute a waiver of future enforcement.

Customers may not assign their rights or obligations under these Terms without our prior written consent.

Holiday Cleaning Service may update these Terms from time to time. Updated versions will become effective upon publication on our website or when otherwise provided to customers.

Contact Information

Holiday Cleaning Service
Los Angeles, California
Phone: ______________________
Email: ______________________
Website: ____________________

Acknowledgment

By requesting an estimate, scheduling services, signing a service agreement, or allowing Holiday Cleaning Service to perform work at your property, you acknowledge that you have read, understood, and agree to these Terms of Service.